Frequently Asked Questions
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
About Our Products
What is tallow and why do you use it in skincare?
Tallow is the opulent, nutrient-rich fat rendered from regeneratively raised cattle. It mirrors the skin's natural lipids, offering profound bioavailability and restorative properties. For centuries, it has been revered for its exceptional moisturizing, protective, and healing virtues.
How is True Origin different from other tallow brands?
While most tallow skincare leans rustic or relies on unstable additives, True Origin elevates the art form. We avoid honey (with its 15 to 18% water content, prone to mold and separation), essential oils (often irritating, quick to oxidize, and lacking transparency), or inexpensive filler oils like olive and avocado (which can clog pores and dilute efficacy). Instead, our regeneratively raised tallow (surpassing grass-fed and organic standards by revitalizing soil health and biodiversity) forms the foundation of a meticulously layered formula, infused with bioactive oils and absorption-enhancing elements such as arrowroot, squalane, and meadowfoam. We prioritize organic, cold-pressed oils and champion regenerative farming.
What are the benefits of your botanical infusions (rose, vanilla, marshmallow root)?
Infused with rare, hand-selected botanicals for a sensorial experience, our infusions deliver refined elegance: Rose petals soothe and refine with potent antioxidants; vanilla pods offer subtle antioxidant protection alongside a naturally alluring aroma; marshmallow root gently calms irritation, deeply hydrates, and imparts a plump, supple vitality to parched skin.
Is your balm suitable for sensitive skin, eczema, or autoimmune conditions?
Absolutely. Born from our founder's personal journey with autoimmune skin challenges, True Origin Balm is crafted to gently calm, deeply nourish, and fortify the skin's barrier without any harsh intrusions.
Are your products safe for kids or during pregnancy?
Yes, they are. Composed solely of whole, natural ingredients (free from fragrances, synthetics, or essential oils) we advise a patch test for those with heightened sensitivity.
Where are your products made?
Each jar is handcrafted in small batches in Saratoga Springs, Utah.
Texture & Natural Variability
Why does the balm sometimes look or feel different between jars?
Small variations in texture, scent, or color are normal due to our focus on purity, as we skip synthetic stabilizers for a true, natural product.
What if my balm arrives soft or melted?
This is a natural occurrence and no flaw (its efficacy remains fully intact). For a return to its fluffy form, simply refrigerate and rewhip.
What if my balm develops a grainy texture?
Changes in temperature may cause natural fatty acids to crystallize. Warm gently in your palms or refrigerate and rewhip to restore its smooth texture.
Are small specks or color variations normal?
Yes, these come from our pure botanicals and waxes, and they do not affect the balm's performance.
Can I re-whip my balm at home?
Certainly. Chill until firm, then whisk or blend to restore its soft, smooth texture (a simple step for better results).
How to Use True Origin
How should I apply the Ultra-Hydration Whip?
Use a small amount on damp skin after cleansing or bathing, then gently press into the face, neck, or body for deep hydration.
Can I use it around my eyes?
Yes, its gentle formula makes it safe for the delicate eye area.
Can I use it under makeup or sunscreen?
Absolutely (it absorbs quickly, leaving a light, smooth base).
Is your balm suitable for sensitive skin, eczema, or autoimmune conditions?
Yes. Our founder createdTrue Originafter struggling with autoimmune skin issues. The balm is designed to calm, nourish, and support barrier repair without harsh additives.
How much should I use?
Start with a pea-sized amount for the face; use more on dry areas like hands or heels. A little goes a long way
Can I use it on other areas like hands, chest, or heels?
Without question (its versatile formula works well on the entire body).
Do I need other products with this balm?
For many, it works alone as a full replacement for regular moisturizers and oils. Add sunscreen or toner if you prefer.
Storage & Shelf Life
What’s the best way to store my balm?
Keep quality high by storing it sealed, away from sunlight and heat, and free from water.
What’s the shelf life?
Unopened, it lasts for 12 months; use within 6 months of opening for best results.
Does it need to be refrigerated?
Not, though refrigeration can help restore texture if it softens.
What should I avoid?
Avoid prolonged exposure to hot vehicles, direct sun, or humid areas to keep it in top condition.
Orders, Shipping & Returns
When will my order ship?
Within 1 to 2 business days, following an overnight refrigeration to ensure freshness.
Do you offer free shipping?
Yes, we offer complimentary standard shipping across the U.S. to those who subscribe to our newsletter or mailing list.
Do you ship internationally?
Not at present (exclusively within the U.S.).
My order says delivered but I didn’t receive it. What should I do?
Allow 24 to 48 hours for resolution, then reach out to info@trueoriginskincare.com if unresolved.
What if my product arrives damaged?
Inform us within 7 days, providing your order number and a photo. We'll provide top service with a free replacement.
Can I return or exchange my product?
Yes, backed by our 30-day satisfaction guarantee, as long as the jar still has at least two-thirds of its contents.
How do I start a return?
Email info@trueoriginskincare.com with your order number, reason, and photos for easy handling.
How long do refunds take?
5 to 10 business days after we receive and inspect the return.
Ingredients & Integrity
Are your ingredients organic or regenerative?
We source organic and regenerative ingredients whenever possible, from regeneratively raised tallow (tiers above grass-fed and organic) to botanicals from trusted growers. We also source from EWG verified sources when possible.
Are your products cruelty-free?
Yes, we never test on animals.
Do you use any synthetic preservatives or fillers?
Never (our formulations are 100% natural, without fillers).
What do you use instead of preservatives?
Using an anhydrous formula without water, we prevent bacterial growth naturally. Antioxidants like vitamin E and rosemary CO₂ extract protect both your skin and our oils.
How do you ensure ingredient transparency?
We share every ingredient, its purpose, and source where possible.
Safety & Allergies
Should I patch test first?
We recommend it, especially for those with allergies or sensitive skin.
Is your product gluten-free or nut-free?
Yes, though our facility lacks formal certification. Check our ingredient list for assurance.
Are there contraindications with medications or conditions?
Our products are safe, but consult your doctor for specific concerns.
Do your products contain fragrance?
No synthetic scents; the light aroma comes only from our botanical infusions.
Brand & Mission
What does “True Origin” mean?
It reflects our focus on returning to skincare's natural roots with whole, regenerative ingredients (raising the experience to a higher level).
What is your mission?
To create the purest, most effective tallow skincare, with full transparency and integrity, so skin can thrive naturally.
How do you support regenerative farming?
By sourcing tallow and botanicals from regenerative farms, we support soil health and sustainable practices.
Do your products contain fragrance?
No synthetic scents; the light aroma comes only from our botanical infusions.