Privacy policy

TRUE ORIGIN SKINCARE

Privacy Policy
Last updated: September 2, 2026

At True Origin, transparency is the foundation of how we treat your personal information, the same way it is on our jars. We wrote this Privacy Policy with the same care we put into our formulations: clear, honest, and without unnecessary fillers.

This policy explains how True Origin Skincare ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit trueoriginskincare.com, shop with us, subscribe to our newsletter, sign up for SMS, or otherwise interact with us. By using our website or purchasing our products, you agree to the practices described here.

1. Information We Collect

We only collect what we truly need.

From you directly
– Name, shipping and billing address, email address, and phone number
– Payment details (processed securely, and we never store full card numbers)
– Account login, order history, wishlist, and preferences
– Messages you send us, and reviews you choose to submit

Automatically when you visit
– Device and browser information, IP address, time zone
– Pages viewed, products added to cart, and site navigation (via cookies, pixels, and similar technologies)

From trusted partners
– Shopify (our e-commerce platform)
– Klaviyo (email and SMS)
– Judge.me (product reviews), Redo (returns and support chat), and similar apps that help us run the store
– Shipping carriers and payment processors
– Advertising and analytics partners (Meta, TikTok, and Google), which report how our ads and site perform

2. How We Use Your Information

To fulfill orders, personalize your experience, communicate with you, keep everything safe, measure how our advertising performs, and improve the site.

3. How We Share Your Information

We share personal information with the service providers that make the store work: Shopify, Klaviyo, Judge.me, Redo, shipping carriers, payment processors, and similar apps, each under contract and only for the work they do for us. We also share information as required by law.

We use advertising and analytics tools from Meta, TikTok, and Google. These tools receive information about your visit, such as pages viewed and purchases made, and may receive a hashed (scrambled) version of your email address or phone number so they can measure whether an ad led to a sale. We do this to understand what is working and to show relevant ads.

We do not sell your personal information for money. However, sharing information with advertising partners for cross-context behavioral advertising may be considered a "sale," "sharing," or "targeted advertising" under some U.S. state privacy laws. Depending on where you live, you have the right to opt out. Use the Your Privacy Choices link in our footer, or email us at info@trueoriginskincare.com and we will handle it for you.

4. SMS / Text Message Marketing and Data Protection

We collect your phone number to send SMS notifications about your registration and account activity, including order updates, shipping notifications, abandoned-cart reminders, restock alerts, and occasional promotional offers.

Your phone number and SMS opt-in data are never sold, rented, or shared with any third party for their own marketing purposes. We share only the minimum required with Shopify and Klaviyo, under strict confidentiality agreements, to deliver the messages you asked for. We have policies and technical measures in place to prevent unauthorized sharing or access to your data.

Message frequency varies. Message and data rates may apply.
Reply HELP for assistance. Reply STOP to unsubscribe anytime.

If you have questions or wish to opt out, contact us at info@trueoriginskincare.com or reply STOP to any message.

How abandoned-cart reminders work
We use cookies to track your cart so we can send timely SMS reminders, and only if you opted in.

Location data
We do not collect precise geolocation or send location-based offers.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Marketing and Your Choices

Emails: one-click unsubscribe in any email.
SMS: reply STOP to any message.
Advertising and cookies: use the Your Privacy Choices link in our footer, or your browser's cookie controls.
Global Privacy Control: honored automatically where required by law.

6. International Visitors and Data Transfers

Data is stored primarily in the US and Canada via Shopify and Klaviyo. EU and UK transfers are protected by Standard Contractual Clauses.

7. Children's Privacy

For adults only. We do not knowingly collect data from children under 16.

8. Security and Retention

Industry-standard encryption. Kept only as long as needed or required by law.

9. Your Rights

Access, correct, delete, or opt out: email info@trueoriginskincare.com with "Privacy Request" in the subject line.

10. Changes

Material changes announced via email or banner.

11. Contact Us

info@trueoriginskincare.com
True Origin Skincare
713 North Channing Court
Saratoga Springs, UT 84045
United States

With gratitude and transparency,
The True Origin Team