Privacy policy

TRUE ORIGIN SKINCARE
Privacy Policy
Last updated: December 9, 2025

At True Origin, transparency isn’t just a promise on our jars — it’s the foundation of how we treat your personal information. We crafted this Privacy Policy with the same care we put into our formulations: clear, honest, and without unnecessary fillers.

This policy explains how True Origin Skincare (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit trueoriginskincare.com, shop with us, subscribe to our newsletter, sign up for SMS, or otherwise interact with us. By using our website or purchasing our products, you agree to the practices described here.

1. Information We Collect
We only collect what we truly need.

From you directly
– Name, shipping & billing address, email address, and phone number
– Payment details (processed securely — we never store full card numbers)
– Account login, order history, wishlist, and preferences
– Messages you send us

Automatically when you visit
– Device and browser information, IP address, time zone
– Pages viewed, products added to cart, and site navigation (via cookies and similar technologies)

From trusted partners
– Shopify (our e-commerce platform)
– Klaviyo (email & SMS)
– Shipping carriers and payment processors

2. How We Use Your Information
To fulfill orders, personalize your experience, communicate with you, keep everything safe, and improve the site.

3. How We Share Your Information
Only with Shopify, Klaviyo, shipping carriers, payment processors, and (rarely) as required by law.  
We do not, and will never, sell your personal information.

4. SMS / Text Message Marketing & Data Protection
We collect your phone number to send SMS notifications about your registration and account activity, including order updates, shipping notifications, abandoned-cart reminders, restock alerts, and occasional promotional offers. Your information will not be shared with third parties except as required to provide our services or by law.

Your phone number and SMS opt-in data are never sold, rented, transferred, or disclosed to any external organizations or third parties for their own use — even with your consent. We do not transfer your data to any external organizations under any circumstances, even with your consent. We share only the minimum required with Shopify and Klaviyo under strict confidentiality agreements. We have strict policies and technical measures in place to prevent unauthorized sharing or access to your data.

Message frequency varies · Message & data rates may apply  
Reply HELP for assistance · Reply STOP to unsubscribe anytime

If you have questions or wish to opt out, contact us at info@trueoriginskincare.com or reply STOP to any message.

How abandoned-cart reminders work
We use cookies to track your cart so we can send timely SMS reminders (only if you opted in).

Location data
We do not collect precise geolocation or send location-based offers.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Marketing & Your Choices
Emails → one-click unsubscribe  
SMS → reply STOP  
Cookies → “Cookie Settings” in footer  
Global Privacy Control → honored automatically

6. International Visitors & Data Transfers
Data stored primarily in the US/Canada via Shopify and Klaviyo. EU/UK protected by Standard Contractual Clauses.

7. Children’s Privacy
For adults only. We do not knowingly collect data from children under 16.

8. Security & Retention
Industry-standard encryption. Kept only as long as needed or required by law.

9. Your Rights
Access · Correct · Delete · Opt-out → email info@trueoriginskincare.com with “Privacy Request”

10. Changes
Material changes announced via email or banner.

11. Contact Us
info@trueoriginskincare.com
True Origin Skincare
713 North Channing Court
Saratoga Springs, UT 84045
United States

With gratitude and transparency,
The True Origin Team